MyEClinic - Common Questions

Who is NOT eligible for MyEClinic virtual care? - We cannot provide virtual visits to those covered under government-sponsored insurance such as Medicare, Medicaid or Tricare.

Can I use MyEClinic instead of going to my family doctor? - Virtual visits should not replace a relationship with a primary care provider (PCP). If you don't have a PCP, we can help you find one.

Can MyEClinic providers prescribe medication?
Commonly prescribed medications include:

• Allergy medications
• Anti-nausea medications
• Skin creams or ointments
• Antibiotics, if indicated*

*We are committed to providing you the highest quality medical care. The virtual providers follow national healthcare guidelines for prescribing antibiotics. Antibiotics are only warranted in specific cases and can have side effects such as diarrhea, rash, or serious allergic reactions. Our providers only prescribe them when clinically appropriate.

MyEClinic providers will not prescribe or refill controlled medications such as:

• Narcotics (i.e. Oxycodone, Vicodin, Percocet, Codeine)
• Anti-anxiety medications (i.e. Xanax, Valium, Ativan, Klonopin)
• Stimulants (i.e, Adderall, Ritalin)

MyEClinic providers will also not prescribe drugs for erectile dysfunction (Viagra and others). This is a condition that should be assessed and managed with your primary care provider.

Can I use MyEClinic for follow-up care questions or prescription refills? - MyEClinic is intended for minor illnesses only. It is not intended to deliver continuity care nor should it be used for prescription refills. If you need a prescription refill, we recommend you speak with your regular provider. Short-term prescription refills for indicated conditions may be issued in select cases within the virtual provider's discretion.

What are the technical requirements for using MyEClinic? - Our website requires that JavaScript and cookies be enabled. If you are unable to access the website or experience technical difficulties, call our Network Operations Center at 855-901-9139.

What is Video Chat? - Video Chat provides a secure way to access virtual care through our website using your webcam. When you select Video Chat, you can expect that:

• You will have access to a private virtual exam room as soon as your request for care is submitted.
• The provider will meet you in the virtual exam room once he or she is ready for you.
• If the provider misses you, he or she will attempt to contact you via the backup phone number you provide.

Video Chat works best in Google Chrome.

Is my information secure? - MyEClinic maintains the privacy and security of your personal information following industry standards.

Does the price vary depending on the treatment? - No. MyEClinic visits are always $45. There are no hidden fees or added charges.

Can I use MyEClinic when I'm traveling? - MyEClinic is available to residents and travelers in Washington.

Can I make an appointment for MyEClinic visit? - MyEClinic is on-demand—there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider, or the provider of your choice. The average wait time once a request has been submitted is less than 10 minutes.

Will my primary care provider receive my visit summary? - The MyEClinic provider will write a summary that outlines the treatment recommendations and outcomes of every visit. This report is accessible at any time from your MyEClinic account page.

Will insurance cover my visit? - While we do not accept insurance for virtual visits, you will be provided with a receipt at the time of care that you may submit to your insurance carrier for reimbursement. (MyEClinic cannot guarantee reimbursement). You may also check with your insurance to determine whether your visit fee can be applied to your deductible.

How do I submit my bill to my insurance company? - Most insurance companies have medical reimbursement or medical claim forms available on their websites. Claims processes differ among insurers, so please contact your insurance company's claims department directly.