Financial, Billing and Insurance Information
Our goal at Skagit Regional Health is to ensure that your hospital bill is processed correctly and in a timely manner. Our Business Office works with other hospital departments to gather information needed to process your claim. We also need your help. Please make sure you have given us the correct insurance information and respond promptly to requests for additional information, either from us or from your insurance plan.
Understanding Your Hospital Bill
Many doctors, ambulance companies and labs are separate business from the hospital with their own billing and account procedures. Depending on the services you received during your hospital stay you may receive several different bills. Click here to see a list of some of the groups that regularly provide care for patients at Skagit Valley Hospital. If you receive a bill from them and have questions about it, please contact them directly. Contact your Patient Account Representative (see contact information below) for any questions about your hospital bill.
Effective January 1, 2016, Skagit Regional Health, which includes Skagit Valley Hospital and Skagit Regional Clinics, no longer accepts cash as a method of payment*. We continue to accept credit cards (Visa, Mastercard and Discover), debit cards, including pre-paid debit cards, and personal checks. Checks will be scanned as an electronic debit.
Many of Skagit Regional Clinics’ satellite offices have operated under a “cashless” policy for more than a year. Based on these successful pilot programs, we believe that eliminating cash from all our clinic locations will reduce security risks to staff and patients and help with loss prevention, reducing the overall cost of healthcare. We also anticipate that this change will lead to improved efficiency during appointment check-in.
If you have questions about this policy, please call the appropriate number below.
Skagit Valley Hospital Financial Services (by last name)
A – C 360-814-2627
D – H 360-428-2287
I – Q 360-445-8576
R – Z 360-445-8575
Skagit Regional Clinics Financial Services
*Please note that Skagit Regional Clinics’ Pharmacies will continue to accept cash.
Skagit Valley Hospital also offers a Financial Assistance Program to assist qualified patients with outstanding self-pay balances. View our 2017 Sliding Payment Schedule to see if you qualify. You can download our Application for Financial Assistance. A Spanish version is also available. Please return the signed application along with proof of income to the address on the top of the application.
Please also read about our Financial Assistance and Sliding Fee Scale policies.
Contacting Your Patient Account Representative
For Skagit Regional Clinics billing questions please contact the following Patient Financial Services Representatives:
Last name begins with:
A – F 360-445-8578
G – L 360-445-8556
M – R 360-445-8574
S – Z 360-814-7274
To make a payment or for general questions about Skagit Regional Clinics billing, please call 360-428-2521.
For questions regarding Skagit Valley Hospital billing or financial assistance please contact your Patient Account Representative using the following list of options:
Last name begins with:
Last name begins with:
Last name begins with:
(Self pay balances)
Last name begins with:
Additional Billing Contacts
Groups that regularly provide care for patients at Skagit Valley Hospital and Skagit Regional Clinics are listed below. If you have questions about a bill you receive from any of these groups below, please contact them directly.
Ground: Skagit EMS Council – 360-428-3230
Air: Airlift Northwest – 206-521-1599
Wheelchair: Cascade Ambulance Service – 360-380-3144
Bellingham Anesthesia – 360-647-3377
MRI/CT – Advanced Imaging Northwest – 360-424-6161
MRI/CT – Cascade Imaging Associates – 360-424-6161
Radiology – Skagit Radiology – 360-424-6161
North Puget Oncology – 360-336-6517
Dynacare/Skagit Laboratories – 360-424-6137
City Cab, Inc. – 360-671-8294
Skagit Regional Clinics – 360-336-6517
Morris G. Johnson, MD; Anisa Pea, DPM; Robert Zwick, MD – Skagit Regional Clinics - 360-428-2500
Statewide Health Insurance Advisers
The mission of SHIBA is to assist and educate people of all ages so they can make informed insurance decisions. SHIBA helps individuals understand the basics of Medicare, long-term care and related insurance, plan for retirement, process medical billings, claims and appeals and understand health care reform. SHIBA assistance is available to anyone, free of charge. For more information visit the SHIBA Web site.
Skagit Regional Health contracts with the following insurance plans:
- Aetna Health Management - Commercial
- Amerigroup - Apple Health
- Community Health Plan of Washington - Commercial
- Community Health Plan of Washington - Apple Health
- Coordinated Care - Apple Health
- First Choice Health Plan
- First Health Network (Coventry Health Care)
- Great West Health Care
- Group Health Cooperative - Commercial
- Humana - Commercial
- Indian Health Services
- Lifewise Health Plan of Washington (a Premera Blue Cross Company)
- Labor & Industries (Workers’ Compensation)
- Medicare (see below)
- Molina - Apple Health
- Northwest One (Interplan)
- Premera Blue Cross
- Private Health Care Systems, Inc.
- Regence Commercial
- TriCare (Regence TriWest)
- United Healthcare Commercial
- Uniform Medical Plan (Washington State Health Care Authority, administered by Regence)
Medicare patients: We gladly accept traditional Medicare.
We also accept these Medicare Advantage plans in 2016:
- Community Health First (aka Community Health Plan of Washington) (HMO) (you must live in Whatcom County)
- Group Health Cooperative (HMO)
- Humana (HMO) (your Primary Care Physician must practice in Snohomish County)
- Regence (PPO) (you must live in Snohomish County)
- United Health Care (HMO/PPO) (you must list in Snohomish County)
Skagit Valley Hospital and Skagit Regional Clinics accept a wide variety of Medicare insurance plans and our multi-specialty clinic with over 100 providers in eight locations has openings for new Medicare patients as well. We accept all Medicare Supplements, all company-sponsored Medicare plans that are provided by a patient’s current or former employer, as well as a variety of Medicare Advantage plans.
Medicare patients often ask us if we prefer one form of Medicare insurance over another. While we do gladly accept the Medicare Advantage plans listed above, Skagit Valley Hospital and Skagit Regional Clinics considers traditional Medicare, in conjunction with a Medicare supplement, to be the preferred choice of Medicare coverage for our patients. Patients often find they have more flexibility to travel and seek care from providers or facilities who may not participate in a given managed care network. In addition, the administrative expenses associated with traditional Medicare and Medicare Supplements are much lower than other plans.
We understand how complex and confusing Medicare can be. There are so many different types of Medicare insurance available, and health care providers do not accept all forms of Medicare insurance. For these reasons, Skagit Valley Hospital and Skagit Regional Clinics recommend the services of our Medicare Insurance Helpline.
Skagit Valley Hospital and Skagit Regional Clinics
Medicare Insurance Helpline
(Serviced by MedicareCompare USA)
The Medicare Insurance Helpline is a free service to the patients of Skagit Valley Hospital and Skagit Regional Clinics, and is serviced by MedicareCompareUSA, an independent Medicare-Specialty insurance agency (www.medicarecompareusa.com). MedicareCompareUSA represents each of the Medicare plans accepted by our organization, and their Insurance Specialists are extensively trained to assist our patients in the process of matching up Medicare plans to the specific needs, preferences and budget of the patient. When calling the Medicare Insurance Helpline, patients can expect to receive personalized service, unbiased guidance and information, easy to understand answers to Medicare-related questions, and no pressure or obligation to purchase insurance. We also want to stress that Medicare patients are free to contact our Medicare plans directly, work with any licensed Medicare agent, or obtain information by going direct to Medicare (1-800-MEDICARE or www.medicare.gov).
Read our Medicare Compare Letter to Patients (click image below):
New Insurance Exchange Information
Since Jan. 1, 2014, the Affordable Care Act has required everyone to have health insurance. The goal is to make coverage more accessible and affordable for those who do not have health insurance or have limited coverage.
In Washington state, Medicaid eligibility will expand to include more adults. The state is also setting up a Health Benefit Exchange, called Washington Healthplanfinder, that will allow individuals and families who do not have employer-sponsored health insurance to enroll in a health plan and receive financial help. Health coverage offered through Washington Healthplanfinder includes Classic Medicaid, an expanded Medicaid program for Washington state called “Apple Health,” and various qualified health insurance plans.
Below is information to help you better understand and make the most of these new benefits.
How to enroll: